Some customers checkout as “Guests” and don’t have experience with online purchases or experience with Etsy. However, it’s only helpful if you know to look there. Sure enough, she apologized and explained there were no instructions from Etsy.Ī search on Etsy’s Help Center leads to a URL with helpful information. Instead of taking her anger personally, I sent instructions on how to download, as well as a screen capture of the action required, because I knew she was obviously frustrated in not receiving her purchase immediately. I had thought my follow-up email containing a polite thank you, a coupon for future purchase, and offer to help with any concerns would be a welcoming gesture of open communication. These are not the words I was hoping to hear after selling my PDF e-book in my Etsy shop. Paper artist Cecilia Louie realized she’s not the only one to experience the pain of upset Etsy customers who didn’t know how to download their digital files so she put together this helpful post for sellers with tips to make the process as smooth as possible.Ĭecelia’s popular Quilling Letters ebook available as a download in her Etsy shop. Customers often need help and support, especially when it comes to figuring out how to download their digital file after purchase. Still, passive income is never really passive. They’re a terrific source of passive income, meaning you do the work to design and create the file once and then sell it infinitely, even while you sleep. ![]() ![]() Digital files are a popular product to sell on Etsy.
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